Our Terms and Conditions of Business

By using our service you agree to our terms and conditions of business;

1.0 Initial visit

For your first clean only there is a one-off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up. If we have a seasonal promotion on please ignore the first clean charge.

1.05 What can I expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call/message to arrange your first clean

1.1 How often do you visit

We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility of a week on either side of the due date due to heavy rain, holidays or other factors which can affect us getting to you.

1.2 Weather

We clean in all seasons Including light to medium rain and snow. Rainwater Is 99% pure just like our own pure water so will not have any effect on the quality of our work and our promise to you Is that the results will be the same.

We will not clean your windows In persistent heavy rain, winds, thunderstorms or heavy snow due to the safety of our staff.

1.3 No access or cancelling a clean

1.4 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01913036424 or by email at hello@tyneclean.co.uk

However, we do not offer one-off window cleans, by using our services you agree to a minimum of 3 cleans on a 8 weekly cycle OR 4 cleans on a 4 weekly cycle depending on which cycle you choose. If cancelling before the cleans have taken place the remaining cleans will be payable. If you have had credit added to your account through our referral service this will not count towards a paid clean 

1.5 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return on the same day or at the latest the following day to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date

1.6 Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act

1.7 Payments

Customers joining our 4 or 8 weekly schedules are required to pay via our direct debit system which can be set up on our payments page. Payments are then automatically collected 5-7 days after each clean.
Customers booking any of our one-off services such as gutter or fascia work who are not joining our regular window cleaning schedule are required to pay by bank transfer In advance. Once payment is made, we will book the job to be completed.

1.8 Obstructions & Pet mess
We would kindly ask if you could clear any obstructions and also any dog mess, so we can clean your home without any disruption. We can send a reminder text the evening before If needed.

1.8.1 Liability of damages 

If you request we access the back of your property through the house, this is at your own risk as we do not accept any liability of damages to carpets or other household items. The customer will need to protect or move any items before we arrive.

1.9 GDPR
Please refer to our privacy policy for full information of our GDPR statement.